Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you contact us, use our services, or interact with our website. This may include your name, email address, phone number, and any details you choose to share with us.

• Contact details such as name, email, phone number
• Project-related information such as your address and preferences
• Technical data such as IP address, browser type, and pages visited

We do not collect sensitive personal information unless required by law or explicitly provided by you with consent.

2. How We Use Your Information

We use the collected information to provide and improve our services, respond to your inquiries, process bookings, and send you relevant updates about our offerings, where you have opted in to receive such communications.

• To answer your questions and schedule appointments
• To create custom proposals and deliver our services
• To improve our website and user experience
• To comply with legal obligations and protect our legal rights

3. Legal Basis and Consent

Under the GDPR and the Australian Privacy Act, we process your data based on your consent, the performance of a contract, legitimate interests, or legal compliance. When we rely on consent, you may withdraw it at any time by contacting our privacy officer.

4. Data Sharing and Transfers

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our website and conducting our business, such as hosting providers and payment processors, but only under strict confidentiality agreements. If data is transferred outside your country, we ensure appropriate safeguards are in place.

5. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to processing and request data portability. To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

6. Contact Information

For any privacy-related requests or questions, contact our Data Protection Officer at Actiontrailhead, 11 Mount St, Perth WA 6000, Australia, or via email at actiontrailhead@gmail.com. We will address your concerns promptly.