Refund Policy

1. Cancellations by You

If you need to cancel a service booking, please notify us at least 7 days in advance. In such cases, your deposit will be fully refunded. Cancellations made within 7 days of the scheduled start date will incur a 25% administration fee.

2. Cancellations by Us

If we are unable to provide the agreed service due to unforeseen circumstances, we will offer you a reschedule at no extra cost or a full refund of any amounts paid.

3. Service Completion and Refunds

Once a service has been completed and accepted by you, it is considered final. We do not offer refunds for completed services unless there is a justified defect in workmanship that we are unable to fix. In such rare cases, partial refunds may be issued based on the degree of issue.

4. Gift Cards and Workshops

Gift cards and workshop purchases are refundable within 14 days of receipt if the service has not yet been used. After a session has begun, no refunds are possible.

5. How to Request a Refund

All refund requests must be submitted in writing to actiontrailhead@gmail.com with your original booking reference and proof of payment. We will process valid refund requests within 10 business days to the original payment method.